Customer Service Representative
Looking for a customer service representative that will be responsible for answering calls, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.
Duties and Responsibilities
Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Ability to memorize, recall, or research answers quickly
Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
Aim for customer resolution and return
Record, organize and file customer interactions and profile/account changes
Customer Service Requirements and Qualifications
Some College
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Able to concentrate on multiple problems at once
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for positive customer experience and resolution
Also, to be an experienced and detailed-oriented QuickBooks Desktop expert to manage our company’s day-to-day financial records. The ideal candidate will have a strong command of QBDT Pro, Premier, or Enterprise, with proven expertise in job costing, invoicing, accounts payable/receivable, and report generation.
Principals only. Recruiters, please don't contact this job poster.